Easy On Hold
1-888-798-HOLD (4653)
Music On Hold
Easy On Hold offers a music library of over 5,000 titles under special license with the creators of themes for top-rated shows on Lifetime, HGTV, HBO, Showtime and major networks. This music library is contemporary and fresh. Easy On Hold offers only properly licensed music for your messages on hold productions. If your office is playing on music on your phone hold button and you're not sure if it is properly licensed, take a moment to review music licensing for phone on hold information. Radio or CD music on hold must be licensed. If you have a custom-created on hold message production in use on your phone lines, it is your responsibility to be in compliance.
Custom On Hold Messages
If your office has callers waiting on hold, you may be missing out on a valuable opportunity to inform and influence your customer base. A custom-scripted message on hold will provide the right message, tone and impression for improved customer relations. With Easy On Hold, your custom audio production begins with a script that's written for the "ear", not a recycled brochure or "about us" web page. Customized by our creative team under your guidance, your message on hold will convey your personality, attitude and style; keeping callers on the line and more interested in what you have to offer.
Messaging On Hold Equipment
The iProMOH by Interalia Music On Hold Device is a message on hold “smart player” that connects to the Easy On Hold Studios daily to check for updates and instructions. This system is particularly helpful for multi-site message on hold deployment.
Many Easy On Hold clients use the iProMOH for their one and only location, because they use theAnytime Plan which provides unlimited on hold message updates throughout the year. Quick updates means relevant, effective on hold messages. The iProMOH by Interalia is able to play scheduled announcements during a designated time of day or for a limited time (never play an out-of-date message again). Messages can be programmed weeks and months in advance.
The iProMOH uses a safe, secure connectivity procedure. Easy On Hold programs your iProMOH to call out to the host server, then brings in audio and instructions to internal memory. Access to your network is not needed.
Auto-Attendant (Voice Prompts)
You can't always get to the phone, so you rely on your voicemail and call routing system to handle the caller for you. Easy On Hold offers professional announcements that enhance customer service and impress callers. Audio can be provided in .wav, .mp3, uLaw, and a variety of formats suitable for your phone system.
Many callers prefer to hear music on hold and phone greetings in Spanish. Easy On Hold provides translation services and customized announcements in Spanish. Contact us for more information.
El fácil mantener ofrece servicios de traducción y los anuncios personalizados en español. Contacte con nosotros para obtener más información.
French and other languages are also available. Nous servons des clients au Canada qui exigent que la musique sur tienne et la salutation téléphonique dans le français. Contactez-nous pour l'assistance.
In Store Music
Also called “overhead” or “environmental” music, Easy On Hold provides licensed background music services from dmx. Expertly designed music experiences set the mood and engage customers on an emotional level. A simple device that connects to the Internet on-site is capable of playing uninterrupted music with or without marketing messages. Once device can store up to ten unique music styles with hundreds of songs each, programmed to play manually or rotate on a specific schedule. Would visitors like to hear lighter music in the morning and jazzier after noon? No problem.
